Frequently Asked Questions
Everything you need to know about shopping with SOLE.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 5 business days within the continental United States. Expedited options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, SOLE ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring according to the instructions provided to ensure the best fit for your specific item.